FinServ​‍​‌‍​‍‌​‍​‌‍​‍‌ Insurance aims at securing the privacy of users (“you,” “your”) who visit our website finservinsurance.com (the “Site”), our mobile applications, or otherwise use our services. Our commitment to your privacy is detailed in this Privacy Policy, which explains the steps we take to gather, use, keep, process, move, share, and manage your data when you access our Site or use our services. The present Privacy Policy is a digital record under the Information Technology Act, 2000 (and the rules made thereunder, as amended), and hence it does not require a physical ​‍​‌‍​‍‌​‍​‌‍​‍‌signature.

1.​‍​‌‍​‍‌​‍​‌‍​‍‌ Acknowledgement and Acceptance

If you access the Site or use our services, you acknowledge that you have read and agreed with the practices implemented as described in this Privacy Policy. If you disagree with any of the terms, kindly refrain from accessing or using the Site and our services. Besides, you assert that you are legally authorized to provide such information as we request and process.

2. Topics Covered

This Privacy Policy explains to you:

• Information about you that you share with us or that we gather from your use of the Site or our services;
• The reasons for which we collect, store, process, share, transfer, or deal with your information in any other way;
• The safety steps that we take to keep your information safe;
• We disclose, share, or transfer your information with third parties and for which purposes.

3. Controller of Personal Information

We are the data controller, which is responsible for identifying you personally, be it the information you give to us or that we obtain. We decide the purposes and methods of processing your personal data in line with the ​‍​‌‍​‍‌​‍​‌‍​‍‌law.

4. Information We Collect

We may collect the following categories of information when you visit our site or use our services:

4.1 Personal Information

Name, age, address, email, phone number, date of birth, gender, financial information, and sensitive personal data or information as required.

Information you provide when you fill in forms, request quotes, register with our site, respond to surveys, or otherwise engage with our services.

4.2 Non-Personal / Usage Information

• Information about how you use our Site: which pages you view or engage with, your searches and results, browsing data, and time/frequency/duration of your activities.
• Device Information: e.g., IP address, operating system, device ID, network information, metadata, geographical location (if permitted), browser type and version, and last URL visited.
• Preferences: language, time zone, location, device settings.
• Information from third parties: If you log in through social media or link your account, we may collect your social media user ID and such available data.
• Cookies and similar technologies: We may use cookies, pixels, mobile identifiers, web beacons, “flash cookies,” etc. to track and store information about your usage of the Site. You may disable or block cookies in your browser settings, but in that case some site features may not function properly.

5. How We Use the Information

We collect and use your information for purposes including (but not limited to):

• To provide you with insurance-related services and products, including but not limited to quotes, policy issuance, renewals, and claims guidance.
• To respond to and resolve your queries, concerns, and support requests.
• To personalize your experience on our site and improve our services, content, and user interface.
• To analyze usage of our Site and services, diagnose technical issues, and run data analytics for service improvement.
• To manage our contractual relationships with you, fulfill our obligations, and enforce our rights.
• To send you relevant communications (service updates, promotional offers, newsletters)—you may opt out of promotional communications at any time.
• To maintain the security, integrity, and performance of our site and services; to prevent fraud or misuse.
• To inform you of changes to our terms of service or privacy policy.

6.​‍​‌‍​‍‌​‍​‌‍​‍‌ How We Store, Process, and Transfer Your Information

• Most of the time, your information is kept in digital form; however, there might be instances where some of the data will be kept in physical form.
• We shall store, collect, and process your data within India as per the local laws. We may allow a third-party service provider to process or store the data (whether in India or any other location) on our behalf.
• Besides, we will take all the necessary steps to make sure that these third parties maintain security standards that are on a par with industry practices.
• Any communication of information, including a cross-border one, if such is the case, shall be carried out according to the prevailing law and with proper safeguards.

7. Disclosure, Sharing, and Transfer of Your Information

• Information about you may be given by us to insurance companies, reinsurers, regulatory authorities, claim administrators, payment processors, third-party service providers for support services, analytics, marketing, platform hosting, etc.
• We can also disclose your information in case of legal requirements, such as laws, regulations, or government authority requests, or to enforce our rights and obligations.
• We might provide statistical (non-identifying) information to third parties for their analytical or reporting purposes.
• In the event of a corporate transaction that we are a part of (merger, acquisition, sale of assets), your information shall, thus, be a part of the transaction that is transferred. We would thus ensure that the acquiring company complies with the terms of this Privacy Policy.

8. Your Rights & Choices

• You are allowed to see your personal data that we keep, make a request for a correction to it, and make a request for deletion or limitation of processing of your data in accordance with the laws that apply.
• Consent for processing based on consent may be withdrawn or declined by you. Where the lawful basis for processing is legitimate interest, you have the right to raise an objection.
• Promotional communications to you may be discontinued by you; however, site services may not be fully available without them.
• In case you want to make a request, you may get in touch with us by using the contact details provided in Section 10 ​‍​‌‍​‍‌​‍​‌‍​‍‌below.

9.​‍​‌‍​‍‌​‍​‌‍​‍‌ Cookies and Other Tracking Technologies

• We have in place cookies, pixel tags, web beacons, local shared objects (“flash cookies”), mobile device identifiers, and similar technologies that help us to give you a better experience and figure out what parts of our site customers use the most.
• You can turn off or block cookies in your browser/device settings; nevertheless, if you disable them, some functionalities of the Site may not work.
• Moreover, we might facilitate some browser extensions or add-ons for your better experience; if you decide to install such add-ons, they may obtain data from the Site or your browsing history.

10. Changes to This Privacy Policy

We have the right to make changes to or replace this Privacy Policy any time we want, and such modifications will be effective from the time they are posted on the Site together with the updated “Effective Date.” We recommend that you regularly look over the policy. If you keep using the Site after the changes have been made, it means that you agree with the updated policy.

11. Contact Information / Grievances

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, you can write to us at:

Data Protection/Grievance Officer:

FinServ Insurance

PH 102 Tower 19 , EMAAR PALM HILLS Sector 77 , GURGAON HARYANA – 122004,India

Email: finservinsurancex@gmail.com

Phone number:+91 9958834365 ,+91 9891700975

 

Working Days & Hours: 7 Days 

In accordance with the law, we will try to respond to your request as soon as ​‍​‌‍​‍‌​‍​‌‍​‍‌possible.

 

Effective Date:  11/nov/2025

 

© 2025 FinServ Insurance. All Rights Reserved.